Q.   What is your Delivery Area?
A.   We deliver to all of Northeast Ohio.  Call toll free 800-346-9009 with your specific area.

Q.   Can I pick up my water?
A.   Yes, you can pick up your water at Sunrise Springs Water Co. or one of our distributors.     
Please call for directions to your order pick up location.

Q. How much do the bottles weigh?
A.   Generally water weighs around 8.345lbs per gallon or 42lbs for a 5-gallon bottle.

Q. How can I pay my bill? Can I pay my bill over the phone?
A.  You can pay with a check, or credit card, or cash.  We can process your credit card information over the phone too.  We can also automatically charge your credit card, monthly, for you convenience.

Q.  How often should I clean my bottle water cooler?
A.  Once a year is really sufficient for most coolers.  Sunrise Springs does clean coolers for a small fee.

Q. What is your minimum number of bottles to make a delivery?
A.  At Sunrise Springs we strive to be efficient while still satisfying customers.  We do currently require a 3 bottle minimum delivery.  We have route schedules to fit individual needs.  Our schedules range from once per week to Call “On Route” delivery schedules.

Q.  Can I skip my delivery and is there a fee?
A.  Yes, you can skip any delivery not needed.  There is no fee to do so.  You will still be charged your monthly rental fee if applicable.  Be sure you have enough water to make it till your next scheduled delivery to avoid service charges.

Q.  Will my Water Softener Salt be delivered at the same time as my water?
A.  We deliver these items at the same time for your convenience.

Q.  My bottle has something floating in it?
A.  Each cap is equipped with a plug to help put the bottle on the cooler.  Sometimes this does come dislodged and floats in the water bottle.  This is nothing to be concerned about.  The caps are sanitary and will not affect the quality or taste of the water.