FAQs

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Bottled Water

We deliver to all of Northeast Ohio. Call toll free 800-346-9009 with your specific area.

Yes, you can pick up your water at Sunrise Springs Water Co. or one of our distributors.

Please call for directions to your nearest pick up location. We are adding new accounts all the time.

Generally water weighs around 8.345lbs per gallon or 42lbs for a 5-gallon bottle.

You can pay with a check, or credit card, or cash.

Cash: Can be given to the driver at the time of delivery or brought in to our location. We do not recommend you send cash in the mail.

Checks can be mailed in to our PO Box 232, Newbury, OH 44065 or given to your driver at the time of delivery.

Credit cards can be processed over the phone, with your driver, or on our website once you set up an account using your account number and zip code. We can also automatically charge your credit card for your convenience after each delivery.

You will initially need your account number and billing zip code to get started. Click here to set up an account. You will be guided through to make a user name and password for your account.

Use Existing Customer side if you are set up on Deliveries and have an account number.

Multiple reasons: Pay your bill, see when you next delivery date is, see invoices from the past year, monthly specials

Once a year is really sufficient for most coolers. We have provided some cooler cleaning instructions (may need to print for better viewing) but Sunrise Springs does clean coolers for a small fee and we will leave you a temporary cooler while yours is getting cleaned!

At Sunrise Springs we strive to be efficient while still satisfying customers. We do currently require a 3 bottle minimum delivery. We have route schedules to fit individual needs. Our schedules range from once per week to Call as needed. We have a route for any customer.

Yes, you can skip any delivery not needed. There is no fee to do so. You will still be charged your monthly rental fee if applicable. Be sure you have enough water to make it till your next scheduled delivery to avoid service charges.

YES! We deliver these items at the same time for your convenience.

Each cap is equipped with a plug to help put the bottle on the cooler. Sometimes this does come dislodged and floats in the water bottle. This is nothing to be concerned about. The caps are sanitary and will not affect the quality or taste of the water.


Water Treatment

You want to fill your brine tank 1/2 to 3/4 full.

A good rule of thumb is every 4 weeks, but you can go longer or less often. If you start losing water pressure this may be your indication to change the filter.

Iron! If you have Iron in your water this can cause staining.

Contact us for help fixing this!


Bulk Water

Each tanker is about 4,000 gallons. We can deliver any amount of water, large or small. Call or email for a pricing quote. 

Check out our helpful calculator!

Typically within 1-2 days. This can vary in the peak summer months.

We can help you calculate your pool size and amount of water needed. Call or email in. Formulas are below if you want to calculate yourself!  

Round  Pools: divide Diameter in 1/2 then 1/2 diameter x 1/2 diameter x 7.5x 3.14 = Gallons per foot round pool

OVAL POOL : LxWx5.9   = Gals per foot round pool

RECTANGLE /SQUARE  LXW X 7.5 = Gals per foot round pool

Call us @ 440-564-9743 or email us at customerservice@sunrisespringswater.com

Or, you can submit a contact form for help!

Newbury

Hours of Operation

Monday - Friday: 8:00am - 4:30pm
Saturday: 9:00am - 12:00pm

Portage

Hours of Operation

Monday, Wednesday, Friday: 9:00am - 5:00pm
Tuesday, Thursday: 10:00am - 6:00pm
Saturday: 9:00am - 1:00pm

Howland

Hours of Operation

Monday - Friday: 8:00am - 4:30pm
Saturday: 9:00am - 12:00pm

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